Hello, my name is
Fatih Jibril
Enterprise - Network Service Incident Management
- [email protected]
- +62-813-1799-0244
About me
Trained Certified Network Engineer (CCNA) with over 3 years of experience in Network Operation Center (NOC) and Customer Experience Management (CEM). Proven expertise in surveillance of corporate services such as APN Corporate, CPaaS, MICS, and V-PABX. Highly skilled in technical analysis for B2B and B2C sectors, radio network troubleshooting (2G/3G/4G), and fiber optic (FO) infrastructure.
I am trained in technical analysis of Radio Network, Core Network and Fiber Optic infrastructure.
I currently work for PT Infomedia Nusantara (Telkomsel’s NSOC) as an ESMC Supervisor, ensuring the reliability of corporate data communication services. Previously, I have a proven track record of resolving B2B/B2C customer technical complaints and optimizing network KPIs using the Huawei U2020.
With a background in Computer Engineering from BINUS University, I combine operational technical expertise with the ability to design efficient network topologies to support seamless connectivity.
What I do
Networking & Surveillance
Responsible for monitoring corporate services such as APN Corporate, CPaaS, MICS, and V-PABX to ensure service reliability.
Technical Analysis
2G/3G/4G radio network checking and KPI analysis using Huawei U2020, Huawei Smartcare to optimize B2B and B2C customer experience.
Fiber Optic Infrastructure
Trained in fiber optic network topology design, site survey, fusion splicing, and cable maintenance (overhead to underground) for corporate clients.
Skills
My Experience
2022-Present
PT INFOMEDIA NUSANTARA
Supervisor NOC - ESMC
- Responsible for high-level surveillance on APN Corporate, CPaaS, MICS (Mobile IP Communication Suite & Collect Call), and V-PABX services. - Ensure service reliability and prompt response to corporate network incidents.
2021-2022
PT KINARYA ALIHDAYA MANDIRI
L1 NOC - CEM
• Conducted technical analysis for Telkomsel B2B & B2C customers across all regions in Indonesia. • Resolved customer experience complaints related to 2G, 3G, and 4G radio network issues. • Analyzed network disruptions and monitored KPI issues using Huawei U2020 Webtools. • Escalated critical network issues to SQA, RTPO, and specialized APN/CPaaS teams.
2019-2020
PT TELEMEDIA DINAMIKA SARANA
Network Engineer (Freelance & Intern)
• Designed fiber optic network topologies and conducted comprehensive site surveys for corporate clients. • Managed end-to-end network deployment including hardware procurement (Server, Router, Access Point, OLT/ONT) and infrastructure setup. • Performed network maintenance, troubleshooting, and cable migration (overhead to underground) to ensure continuous connectivity.
